• Bikes
    Tools
    Events
    AV Equipment
    Outdoor
    Watersports
    Childcare
    Skis & snowboards
    Sound & lighting
    Photo booths
    Bounce houses
    Event tableware
    Paddleboards & kayaks
    Garden games
    Trailers
    Your own items
    Don't see your sector?Louez adapts to any equipment.Create my shop
  • Online storeA professional rental website, ready to take bookings.
    Online bookingCustomers book 24/7, your calendar updates on its own.
    Payments & depositsOnline payment and deposit on every reservation — 0% commission.
    Rental contractsA PDF contract for every reservation, signed as the customer books.
    Inventory managementCatalog, real-time availability and statistics for your entire fleet.
    Equipment inspectionsPhotos, equipment condition and a customer signature, at departure and at return.
    Rental pricingDiscount tiers, seasonal rates and promo codes, applied automatically.
    Louez IntelligenceIt advises your customers, answers the phone and runs your store.
    Customer managementComplete history, client portal and automatic follow-ups.
    Customer portalA self-serve portal to follow reservations — no password needed.
    DeliveryDeliver and collect equipment at your customers' address.
    Team & multi-storeYour staff, your stores, and a single view over all of them.
    All features
  • Pricing
  • Resources
  • About us
Log inCreate my shop

Your equipment rentals, in one piece of software.

4.9/5 · Trusted by 450+ rental businesses

Try it free

Open source software, built and hosted in France.

Product

  • Features
  • Pricing
  • Louez Intelligence
  • What's new

Resources

  • Resource centre
  • Blog
  • FAQ
  • Profitability calculator
  • Start a rental business
  • Rental business ideas

Company

  • About us
  • Security & GDPR
  • Contact

Comparisons

  • Louez vs Booqable
  • Louez vs Lokki
  • Louez vs Rentman
  • All comparisons
© 2026 Louez.io
  • Legal notice
  • Privacy
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All services operational
  1. Features
  2. /Customer portal

A customer portal, no password.

One link by email, no password: your customers check their reservations, download their contract, pay online and accept their quotes. And Louez sends them every message at the right moment.

Create my shopSee pricing
  • Email access, no password
  • Reservations, contract and payments self-serve
  • Automatic emails and SMS in 8 languages
Hover to try it

Interactive preview · demo data

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Passwordless access

Your customers serve themselves

One email link is all it takes — no account to create, no password to remember.

  • Email login, no password
  • Ongoing reservations and full history
  • PDF contract and payment history
Hover to try it

Quotes

Quotes accepted in one click

Your customer accepts the quote right from their portal, and it instantly becomes a confirmed reservation.

  • Accepted or declined in one click, no chasing
  • An accepted quote becomes a confirmed reservation
  • Straight on to online payment, if you've enabled it
Hover to try it

Customer notifications

Every message sends itself

From confirmation to return reminders, every message goes out automatically, in your colours.

  • Emails with your logo and your colour, in 8 languages
  • Pickup and return reminders, on the timing you set
  • Email, SMS or nothing: you choose event by event

What it plugs into

  • Customer managementThe portal shows what the customer record already holds.
  • Rental contractsYour customers find and download their contracts in the same place.
  • Online bookingThey follow their upcoming reservations without emailing you.
All features

What's new?Online payments, SMS and tax management

Frequently asked questions

Do my customers need a password?

No. They enter the email used for their reservation and receive a 6-digit login code. The access link sent with their reservation also logs them straight in.

How long does the access link stay valid?

30 days, and it can be used more than once. Your customer can come back to their reservation as often as they like during that period.

What do my customers see in their portal?

Their ongoing reservations and their history, the detail of each rental — dates, items, notes — and their payment history. As soon as a reservation is confirmed, they can download the PDF contract.

Can my customers accept a quote themselves?

Yes. A quote arrives by email and is accepted or declined from the portal. If it's accepted, the reservation moves to confirmed and you're notified; if it's declined, you know straight away.

Is the customer portal included in Louez?

Yes. The customer portal and automatic emails are part of Louez and work the same whichever plan you choose, with 0% commission. Only SMS are optional, billed per message. You'll find the details on the pricing page.

You rent out

BikesAV Equipment

Give your customers a space of their own

Create your store for free.

Create my shopSee pricing

First 15 reservations free · 0% commission · Per reservation or per month · A quiet month costs nothing

  • Bikes
    Tools
    Events
    AV Equipment
    Outdoor
    Watersports
    Childcare
    Skis & snowboards
    Sound & lighting
    Photo booths
    Bounce houses
    Event tableware
    Paddleboards & kayaks
    Garden games
    Trailers
    Your own items
    Don't see your sector?Louez adapts to any equipment.Create my shop
  • Online storeA professional rental website, ready to take bookings.
    Online bookingCustomers book 24/7, your calendar updates on its own.
    Payments & depositsOnline payment and deposit on every reservation — 0% commission.
    Rental contractsA PDF contract for every reservation, signed as the customer books.
    Inventory managementCatalog, real-time availability and statistics for your entire fleet.
    Equipment inspectionsPhotos, equipment condition and a customer signature, at departure and at return.
    Rental pricingDiscount tiers, seasonal rates and promo codes, applied automatically.
    Louez IntelligenceIt advises your customers, answers the phone and runs your store.
    Customer managementComplete history, client portal and automatic follow-ups.
    Customer portalA self-serve portal to follow reservations — no password needed.
    DeliveryDeliver and collect equipment at your customers' address.
    Team & multi-storeYour staff, your stores, and a single view over all of them.
    All features
  • Pricing
  • Resources
  • About us
Log inCreate my shop