• Bikes
    Tools
    Events
    AV Equipment
    Outdoor
    Watersports
    Childcare
    Skis & snowboards
    Sound & lighting
    Photo booths
    Bounce houses
    Event tableware
    Paddleboards & kayaks
    Garden games
    Trailers
    Your own items
    Don't see your sector?Louez adapts to any equipment.Create my shop
  • Online storeA professional rental website, ready to take bookings.
    Online bookingCustomers book 24/7, your calendar updates on its own.
    Payments & depositsOnline payment and deposit on every reservation — 0% commission.
    Rental contractsA PDF contract for every reservation, signed as the customer books.
    Inventory managementCatalog, real-time availability and statistics for your entire fleet.
    Equipment inspectionsPhotos, equipment condition and a customer signature, at departure and at return.
    Rental pricingDiscount tiers, seasonal rates and promo codes, applied automatically.
    Louez IntelligenceIt advises your customers, answers the phone and runs your store.
    Customer managementComplete history, client portal and automatic follow-ups.
    Customer portalA self-serve portal to follow reservations — no password needed.
    DeliveryDeliver and collect equipment at your customers' address.
    Team & multi-storeYour staff, your stores, and a single view over all of them.
    All features
  • Pricing
  • Resources
  • About us
Log inCreate my shop

Your equipment rentals, in one piece of software.

4.9/5 · Trusted by 450+ rental businesses

Try it free

Open source software, built and hosted in France.

Product

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  • Louez Intelligence
  • What's new

Resources

  • Resource centre
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  • Profitability calculator
  • Start a rental business
  • Rental business ideas

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  • About us
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Comparisons

  • Louez vs Booqable
  • Louez vs Lokki
  • Louez vs Rentman
  • All comparisons
© 2026 Louez.io
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All services operational
  1. Features
  2. /Customer management

Customer follow-up, on autopilot.

Complete history, quick search, a self-serve client portal and automatic email and SMS follow-ups. Louez handles the follow-up — you handle the gear.

Create my shopSee pricing
  • Complete history per customer
  • Self-serve client portal
  • Automatic emails and SMS
Hover to try it

Interactive preview · demo data

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Customer records

Every rental in one place

Every reservation feeds the customer record — their full rental history, at a glance.

  • Complete history for every customer
  • Quick search, at the counter or on the phone
  • Every past rental found in one click
Hover to try it

Client portal

The portal answers for you

Customers check their reservations and documents on their own, so fewer questions land on you.

  • Reservations available any time
  • Contracts and documents self-serve
  • Fewer calls and emails to handle
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Automated messaging

Every message sends itself

Every message goes out at the right moment, on its own — nothing for you to think about.

  • Automatic confirmation and reminder emails
  • SMS reminders and payment notifications
  • Every message sent at the right time, automatically

What it plugs into

  • Customer portalYour customers find their own history in their own portal.
  • Online bookingEvery reservation joins the customer's history with no re-entry.
  • Payments & depositsYou can see what each customer has paid and what is still owed.
All features

What's new?Referral program and push notifications

Frequently asked questions

What do my customers see in their portal?

Their reservations and their documents, such as their contracts. They access everything on their own, without having to ask you.

Are the emails really automatic?

Yes. Confirmations and reminders go out automatically at the right time, with no action on your side.

Can I send SMS too?

Yes. Louez automatically sends SMS reminders and payment notifications. SMS are optional and billed per message sent.

When do the automatic reminders go out?

A reminder goes out automatically before the rental, so your customer forgets neither the date nor the return. There's nothing for you to schedule.

Is customer management included in Louez?

Yes. Customer records, the client portal and automatic emails are part of Louez and work the same whichever plan you choose. Only SMS are optional, billed per message. You'll find the plan details on the pricing page.

You rent out

ToolsEvents Event tableware

Let Louez handle the customer follow-up

Create your store for free.

Create my shopSee pricing

First 15 reservations free · 0% commission · Per reservation or per month · A quiet month costs nothing

  • Bikes
    Tools
    Events
    AV Equipment
    Outdoor
    Watersports
    Childcare
    Skis & snowboards
    Sound & lighting
    Photo booths
    Bounce houses
    Event tableware
    Paddleboards & kayaks
    Garden games
    Trailers
    Your own items
    Don't see your sector?Louez adapts to any equipment.Create my shop
  • Online storeA professional rental website, ready to take bookings.
    Online bookingCustomers book 24/7, your calendar updates on its own.
    Payments & depositsOnline payment and deposit on every reservation — 0% commission.
    Rental contractsA PDF contract for every reservation, signed as the customer books.
    Inventory managementCatalog, real-time availability and statistics for your entire fleet.
    Equipment inspectionsPhotos, equipment condition and a customer signature, at departure and at return.
    Rental pricingDiscount tiers, seasonal rates and promo codes, applied automatically.
    Louez IntelligenceIt advises your customers, answers the phone and runs your store.
    Customer managementComplete history, client portal and automatic follow-ups.
    Customer portalA self-serve portal to follow reservations — no password needed.
    DeliveryDeliver and collect equipment at your customers' address.
    Team & multi-storeYour staff, your stores, and a single view over all of them.
    All features
  • Pricing
  • Resources
  • About us
Log inCreate my shop